Featured Projects
These samples highlight multi-faceted projects I’ve led or played a central role in. While the goals and tools varied, my approach remained consistent: define the desired outcomes, align with stakeholders, and deliver results that met — or exceeded — expectations.
CRM Migration, Customization & Intake Form Development
Oversaw two service platform migrations for AE Techron, transitioning from the service module of Intuitive ERP to RepairShopr CRM, and later to MyGadgetRepairs CRM. Developed and maintained customer intake forms, repair workflows, ticket automations, and custom reminders for both AE Techron Service and its Harman-branded repair division. Structured and adapted form submission handling to align with each CRM's API requirements. Also supported internal documentation, SOPs, and staff onboarding throughout both transitions.
Custom QA Spec Tracker & Certificate Generator
Designed and built a secure, web-based application to replace AE Techron’s Excel-based QA records system. The tool captured unique performance test results for each manufactured unit, generated a formatted “Proof of Performance” certificate for inclusion with the shipment, and archived the results in a centralized MySQL database for future lookup and traceability. Built using PHP, MySQL, HTML/CSS, and low-code tools for backend management. The system improved accuracy, reduced manual entry errors, and streamlined compliance and customer support processes.
Service Division KPI Scorecard
This custom Excel-based scorecard was developed to provide clear visibility into the health of a hybrid service division supporting both AE Techron and Harman International amplifiers. Pulling data from multiple intake points—web forms, CRM exports, invoice records—it consolidated weekly ticket volume, revenue trends, and in-house workload across technicians and repair types. It was also designed to flag backlogs and perform repair ticket aging by status group (e.g., Waiting for Product, In-House, Waiting for Customer Response, etc.).
Weather API Integration & Documentation Sample
This Python-based CLI tool fetches and displays real-time weather data using the OpenWeatherMap API. The script prompts users for a city name, makes a GET request, parses the returned JSON, and prints formatted results including temperature, humidity, wind speed, and conditions. To support developer clarity and API adoption, I authored a concise usage guide styled after modern SDK documentation, complete with prerequisites, sample output, and endpoint behavior. This project demonstrates foundational proficiency in Python scripting, REST API integration, and technical documentation aimed at a developer audience.